FAQS
How much does it cost?
For 60 minute rooms:
The price per person is $30 with a minimum of 4 paid admissions per booking ($120). A deposit of $30 is required to reserve the room. Everyone else pays upon arrival.
For 30 minute rooms:
The price per person is $25 with a minimum of 2 paid admissions per booking. A deposit of $25 is required to reserve the room.
For 45 minute rooms:
The price per person is $30 with a minimum of 2 paid admissions per booking. A deposit of $30 is required to reserve the room.
How much is the deposit?
The deposit is equal to the cost of one person’s admission and is required to reserve a room for your team. All other participants can pay on the day of the event.
Note : We are changing our prices for 45 & 60 minute rooms to $30 (INLCUDING TAXES) per admission as of January 1st, 2024.
Is it scary?
Some of our rooms are horror-themed, designed to be scary and provide an element of fright. We recommend ages 16+.
Participants under the age of 16 require a parent or guardian (that is at least 18 years old) in the room with them and must fill out our waiver and have it signed by their parent or guardian.
Are there actors in the room?
Yes. Most of our larger rooms have actors in them. However, if you would like to request no actors in the room - that’s no problem at all! Just let us know (email us or call us at 204-306-8991) after you’ve made your booking or when you've checked in and we’ll make a note on your file.
What if I need to leave the room?
You may leave the room at any time however your timer will not pause. If you decide to end your experience early, no refund will be issued.
HOW EARLY SHOULD WE ARRIVE?
Please arrive at least 5-10 minutes prior to your scheduled time in order to sign the waiver and check out our games in the lobby. If you arrive after your game has started, your tickets will not be refunded.
What happens if we are late?
We ask you to arrive 5-10 minutes prior to your scheduled time. This is essential for everyone’s experience, especially the groups booked after you. Please account for the traffic, weather and plan accordingly.
If you are less than 15 minutes late, your game time will be reduced. If you are more than 15 minutes late the game can be cancelled and you will be asked to reschedule.
Are we actually locked in the room?
No, you can step out at any point if you feel uncomfortable or need to use the washroom. In some of our rooms, you may be locked in at a certain point, but there is always an emergency exit button to leave if needed.
Is this a haunted house?
No. This is not a haunted house. Killer Noob Escapes provides an interactive experience for participants. You will enter the room with the rest of your team and then be given a set amount of time to solve puzzles and escape.
Can I bring my phone with me?
We prohibit the usage of cell phones in our rooms and have lockers available for you to place your belongings inside.
What if I don’t escape?
In the event that you don’t make it out, you become a part of our game… just kidding! A game master will come in, explain how to solve the remaining puzzles and answer any questions. Then you’re free!
How’s the Parking?
We have a large parking lot with parking stalls right out front of the building. Easy peasy.
Do I need to make a reservation?
Yes. All games require an advanced reservation. Please check the availability on our Book Now page. Or if you have a specific question, please feel free to email us.
WHAT FORMS OF PAYMENT ARE ACCEPTED?
A credit card is required when reserving your group online; Visa, MasterCard or American Express. You may pay with Debit, credit card or cash on the day of the event in-person.
HOW MANY PEOPLE do I need in my group?
The Funhouse: Part 1: 4-8 people
The Upstairs: Part 2: 4-10 people
Buried Alive: 2 people
The Butcher’s Sins: 2 people
The Chamber: 1 person
If you’d like to book for a larger party or group - please check out our Group Events page.
Do I need to do The Funhouse: part 1 in order to do the upstairs: part 2?
No. You do not need to do The Funhouse: Part 1 in order to participate in The Upstairs: Part 2. Even though they are a continuous storyline and you can book them for a two-hour experience; they do act as two separate rooms. You can always do Part 2 first, and Part 1 later.
What if I want to do something for a special occasion?
Those planning a corporate retreat, team-building session, birthday party or bachelor/bachelorette party are encouraged to contact us. Whatever the group size or type of event, the friendly staff at Killer Noob Escapes will cater to your needs and make booking a breeze.
If you’d like to book for a larger party or outside of our operating hours - please check out our Group Events page for more information.
Do I need to wear socks?
Yes, all of our rooms require participants to wear socks or indoor shoes. In the winter months we require indoor shoes or socks.
Will you support/donate to our wedding social?
First off, congratulations! We are so happy that you’ve found someone to spend the rest of your life with! We appreciate you thinking of us and reaching out… However, as a small business who has weathered the storm of the Pandemic, we cannot provide any social donation requests at this time.
If you’re looking to support local and help a Winnipeg-business by purchasing a gift card, swag or anything from Killer Noob Escapes to auction at your event, we’d be more than appreciative! We’re even happy to provide you with a discount. You can contact us at hello@killernoobescapes.com for more information or if you need assistance.
Will my group be placed with another group?
No. Once the room is booked it is all yours. We do not book strangers into the room with you.
CAN I STOP BY TO BOOK AN APPOINTMENT OR SEE IF THERE IS A SPOT RIGHT AWAY?
We do accept walk-ins if we have spots available. However, you do risk the chance of no rooms being free at the time you walk in. Please check online for available bookings or give us a call at (204) 306-8991 and we’d be more than happy to help you make a booking.
Is there a cancellation policy?
To encourage guests to stay home when ill, we have adjusted our cancellation policy. Guests may cancel by giving us a call at (204) 306-8991 or email us: hello@killernoobescapes.com. Bookings cancelled 24 hours or more prior to the start of your booking will be refunded. Bookings cancelled less than 24 hours prior to the start of your booking will have the deposit placed on file to be used at a future date. Not attending a booking without notice will result in a loss of your deposit.
Please note: refunds can take up to seven business days to complete and appear on your statement.
If I’m booking the dining room - is there anything I need to bring?
Please bring anything you’d like for decor, plates, cutlery, cups, etc. The room is yours! We do not provide any party supplies. We do require you to bring in a table cloth and if you forget - we do have some for purchase ($10).
CAN WE BOOK A ROOM OUTSIDE OF NORMAL HOURS?
Of course you can! Just shoot us an email and we'll do our best to accommodate you. hello@killernoobescapes.com